(advised to read)
This page explains the rules for using FYWY WiFi & Cable, including payments, equipment, acceptable use, and privacy.
Last Updated: December 2024
These terms govern the delivery and use of FYWY WiFi & Cable services.
We strive to maintain reliable service. Temporary interruptions may occur for maintenance, upgrades, or circumstances beyond our control, including:
Technical support is available to all customers. We aim to resolve service issues promptly and professionally.
Customers are responsible for providing accurate, current, and complete information when applying for and using FYWY services.
At this time, updates to account information must be made by contacting FYWY customer support. FYWY may rely on the most recent contact details provided by the customer for notices, billing, and service-related communications.
Customers are responsible for all activity conducted through their service connection or account.
FYWY reserves the right to suspend or terminate service, with or without notice, if a customer:
FYWY is not responsible for illegal activities carried out by customers using the service. Where damage occurs to FYWY property or infrastructure, the customer may be charged for repair or replacement costs.
FYWY conditions may change at any point, including fees and services, without prior notice. We may notify you by text, call, email, or any other reasonable method. Subject to FYWY’s right to make changes, no other statements (written or verbal) will modify this agreement.
FYWY’s liability is limited to the amount paid for services in the month the issue occurred. We are not liable for indirect, incidental, or consequential damages resulting from service interruptions.
These Terms & Conditions are governed by and interpreted in accordance with the laws of Jamaica.
In the event of a dispute, both parties agree to first attempt to resolve the matter through informal discussion and, where appropriate, mediation. Informal discussions or mediation may be conducted remotely.
If a dispute cannot be resolved through these means, either party may pursue legal action through the courts of Jamaica, which shall have exclusive jurisdiction.
Last Updated: December 2024
Payment is due on or before the 30th of each month (or at the end of the month in February).
Installation fees are non-refundable.
Refunds or service credits for outages or service issues are handled on a case-by-case basis.
FYWY does not guarantee automatic refunds for service interruptions. Any refunds or credits granted are at FYWY’s discretion and may depend on the nature, duration, and cause of the issue.
Last Updated: December 2024
The installation cost includes up to 150 feet of cable from the main road or main utility pole. Cable installation beyond 150 feet attracts an additional cost of $35.00 per foot (plus accessories used).
Important: On the day of installation, you must present the ID listed on your application form to the technician.
Each installation includes one set top box. This set top box remains the property of FYWY and is provided under a rental agreement with a monthly rental fee.
Once equipment is placed on your premises, you are responsible for FYWY’s property and may be held liable for damage, loss, or tampering.
Last Updated: December 2024
Sub-letting is prohibited: Sharing or sub-letting service to adjoining premises is prohibited and breaks our policy. Any customer found in breach may be penalized and may face immediate service termination.
Last Updated: December 2024
Personal information may be shared with FYWY technicians and customer service representatives solely for the purpose of installing, maintaining, and supporting services.
Payment information entered online is processed through secure third-party payment systems. FYWY does not store full card numbers or card verification values (CVV).
FYWY does not sell customer personal data.
We take reasonable steps to protect customer information. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.
Customer information is retained for as long as the customer maintains an active service account, or as otherwise required for business or legal purposes.
By using FYWY services, customers consent to receive service-related communications such as billing notices, service updates, and outage notifications.
FYWY does not currently send marketing or promotional messages. If marketing communications are introduced in the future, customers will have the option to opt out while continuing to receive essential service-related notices.
In the event of a data breach involving personal information, FYWY will notify affected customers where required by applicable law.
You may request access to, correction of, or deletion of your personal information where applicable. Requests can be made through FYWY support.
Last Updated: December 2024